need support?
contact us
Has something gone wrong? Are you missing a book? Is there an issue with a book you’ve received? Are you confused about the rights system? Does your account not show the correct designated number/letter? Is there a particular title you NEED us to produce?
Worry not! We are here to help and help we shall! Depending on whether it’s a General/Purchase issue or whether it is an Account/Technical we’ve got you covered.
account and
technical issues
This is for all account and website issues. Anything related to:
- Membership area
- Rights transfers
- Password/login
- Change of address
- New users
general or
purchase issues
This is for any general issues as well as purchasing queries/problems. For progress updates, please click here. For an explanation of the rights system, click here.
For everything else, please email us and we’ll get back to you as soon as humanly possible.